Comms

There are a number of channels of communication for a hub, some of them individual  communications between a manager and a staff user, some of them bulk comms, between a manager and a segment of the hub workforce or the whole workforce.

The communications span a few digital mediums:

Email
Tempo generating an external email to a user

App push
Tempo generating  a message to a users app, on their device

Internal system / account level messages
Tempo generating a message that appears within a user account in Tempo (this is usually backed by an external communication too)

How communciations are created

Transactional messages
Some messages are generated automatically, by the system, as a result of some action or activity within the system and as a part of a logical workflow / process between hub and user. These are known as ‘transactional communications’.

Example 1:
A hub Admin creates a session in a rota and allows ‘self-assignment’. The system generates a weekly summary of any sessions available to self-assign, for each eligible staff user in the hub workforce and sends this as an email, containing links to self-assign to sessions.

Example 2:
A hub admin enables a new user into their hub, after checking their profile. The system generates an email notification to the user to let them know.