Staff unable to see a session or self-assign
I put on a session in my Tempo rota but some or all my eligible staff cannot see the session in their Staff app Schedule.
Reasons:
Main reason: the session is not advertised for self-assignment. This is something set at the rota level or at the individual session level – by the rota team
Other reasons: mapping
Tempo rotering intelligence is all about ‘mapping’ between people, shifts, sessions and locations. A rota screen controls who can see a session based on any combinations of these things.
- A staff member needs a specialism or a shift capability because the session type has been connected to a specialism
- A staff user is the wrong staff type for the session because the session is rotered within a different staff type
- A staff user has something in their Profile that prevents them being eligible for assignment. The most likely is either missing documents that are required by the hub or missing documents and the ‘ignore missing documents’ is not ticked
